13 thoughts on “Reliance wimax connection review experience”

1. I have WiMax at home.Most of the times Im unable to connect to network.Calling customer care is of no use.They just try to avoid by asking for ur alternate number and telling that the technician will call you and resolve the issue.Every time u call, u get a new complaint ID, but no resolutions.

2. did tech guy called back at least once ? what he did tell you ? How many days back you called them ? in general by complete power off ( including system and converter ) it will work. But this should not be frequent problem may 2-3 time per month.

3. hi guys,
   I am from Bangalore. I took the wimax connection from reliance. The service is pathetic.
   Please don’t go with the Reliance Wimax connection.
   There DHCP server will be down some twice or thrice in a week (I have experienced it). Apart from this, there is some serious problem with their instrument (indoor). If you call their customer care, they will give you a call report number. There after you keep on calling them. Every time they will say the same thing, “We will look into the matter”.
   I am tasting the same thing for last 4 days and no action has been taken.
   So guys, I will advice every body “NOT TO GO WITH RELIANCE ” .

4. Hi Naveen,
   Thanks for your info. Could you please post more details about “indoor” unit problem so that others know about that ?

5. Very very pathetic customer care. Their billing is also not proper. I am getting lot of Connection problem as well as bill problems.

6. I took a wimax connection today and i was shocked after seeing their log in and and log out funda……….wht’s the use in having a connection dial up with login and log out…

   How we will use our Wireless routers?????? in wimax..

7. Hi,

   I also took a Wimax connection about 3 months back. I was on the 750/4GB plan. After about three days, I realized that I was surely going to cross the limit of 4 GB. So I called the customer service and was informed that I could change my plan and be saved. And then starts the nightmare, two days after I upgraded (Rs.1499/7.5 GB) the connection became more unstable than Karnataka government.

   I kept getting the DHCP error and those stupid customer service guys had no freaking idea of what was happening and kept giving me some stupid commands that I know will not work.

   So technically I was down for more than 3 days a week. Then came nightmare number two, the bill. The bill was for about Rs.1950, and all my usage added up to less than 6 GB and I was on a 7.5 GB download plan. So I asked them to rework my bill, which they refused, and when I said that I technically had more than 1.5 GB still left. They said that is not there problem, is it not. If I had the connection working, I would have surely made use of it or even if I had exceeded the limit I would have paid for it. But paying for service that you cannot use is just bullshit.

   Whenever the connection was working the speed was awesome, but alas, it hardly works.

   Reliance needs to fire the guy who head there Wimax department, Kill the guy who runs the technical support department and castrate the guy who handles billing, then might be they will improve.

8. http://avyaya.wordpress.com/2008/03/02/reviews-reliance-wimax-connectivity/

   Have a look at it to get to know what the collection of woes from different users of Reliance Wi Max Connection.

   An awesome technology, but an equally pathetic technical people make it a poor one.

   Isit it?

9. Hi ,

   I’m looking for a broadband conection for work from home purpose.I’ll require a minimum speed of 512KBPS and will use it for minimum 10 hrs a day .Can anyone suggest any good deals .

10. The Saga of lies….

    Reliance info comm foray into the Wimax (Wifi Internet provider) came with lots of promises

    and today even after 3 yrs it stands as a bag full of lies.

    The scenario which i am portraying is not in terms of money but covers greater issue an

    issue of trusting the company which deals with not only internet but also trades in stock -

    market , power sector investments and various segments such as food etc which touches

    customers life and their trust in the organization.We trust them with our life when we

    consume their food product,we trust them with our belief when we hear information from them

    and we trust them with our life and future when we invest our life savings with them…

    But question arises here… is our trust one sided only… are they misusing our trust for

    small profits … is their policy itself based on lies ,mislead and cheating customers from

    step to step no matter how small or how low the organization stoops to have its share of

    profit by scraping and slicing the trust and the hard earned money of the costumer.Well this

    organization certainly does that… its not story of mine but millions other who have been

    cheated and today may be this blog makes the world hear and see the truth.

    Day 1 : A call from reliance info comm telling immediate installation of equipment on

    payment of installation charges: 500 bucks.I paid it and to my surprise 10 days had passed

    before installation finally took place.
    Day 11: The system was setup and the net connection was finally completed.
    Day 12: Oops… No Net Connectivity : Call to costumer care to put a complaint
    came with a pleasant surprise :Sorry your details are not updated.But they promised to

    rectify it within 24 hrs.
    Day 13: I placed another call to the call center… *** Why am i mentioning the calls to

    call center ? Answer : I am paying for each callcharges@per minute from my pocket and i

    finally get to hear a voice only after auto-voice response has been processed. ***
    Day 14:Same as above : only difference i called 4 times.
    Day 15 …. Day ….Day 18…. Till day… ( I think the promised 24 hrs of the first call

    was never fulfilled.)

    Now the cherry top to the story :

    Even after so many days the excuse given to me is: Sorry sir,your details have not been

    updated on out system.

    Well if a organization cannot update a simple request details of where he has installed his

    system ,how can we expect them to handle our money,how can we trust them with our life cause

    here every time they were deceiving me… lying to me … with no sense of responsibility

    and utter ignorance towards the needs and care of customer… The reason : Customer already

    paid 500 bucks … he has to pay his monthly committed bill amount … and worst the

    ignorance he’s just one customer from a large customer pool… why care for one customer.

    Nothing would be an apt than my story as a classic satire
    and its quiet a comic relief if you read about the way they talk about “Dreams” on their

    website :
    http://www.reliancecommunications.co.in/webapp/Communications/rcom/Aboutus/aboutus_home.jsp

    I am not writing this letter as a complaint about Reliance Infocomm , Reliance

    Communications India.
    But pose a question to the Investors who invest in this company in stock market, individuals

    who consume their food products, people who trust their information network and all the

    people who are related to Reliance Communications India, putting their trust ,hopes

    ,aspirations and dreams…
    The Question is : Can you really trust them? Are they worth it… Because amongst all this

    …
    you and i are finally one amongst their large customer pool…?

    Think is there any other organization available… if you have already placed your trust

    just re-eval your options available because an organization that deceives one customer would

    not hesitate for others and especially if the stakes a higher… and stock profits are

    better.

    Place : Bangalore.
    Date : 1st July 2008
    - Salil Shekharan
    salil_shakes@yahoo.com

11. Hi all,

    I am from Vijaynagar,Bangalore.I took Reliance 400 KBPS unlimited connection for 1200/- paying 3 months advance!.

    It sucks big time.

    1)Download speed from rapidshare is less than 20k given any part of the day.

    2)Frequent discnonection is another problem

    3)Customer service? you will forget wht it is after talking to their guys.They say ‘someone from tech Dept will call you in thirty min’ and thats it!

    Reliance and Anil are big MC’s

    Dont waste your money on this.
    Apart from that,they will take you to 1990′s wrt internet connection speed.

12. Please don’t go with Relaince WiMax .
    I have taken and its not working properly from 5 months.No service at all. They say they come and they don’t attend and play around.

    Netwrok is very very bad.One of the worst netwrok I have ever.Even Field engineers of Relaince WiMax don’t recomond the same. Connection works some time and most of the time it breaks.
    Please don’t go with Reliance WiMax.
    They cheated me.

13. BSNL WiMax

    I had booked for a USB Dongle for Rs.2800 + tax & etc = Rs. 2,912, BSNL has found that the Dongle feasibility for coverage is constraint to 15 mts. Since my house is off limits of that given 15 mts I had to opt for the Indoor WiMax CPE (Customer Premises Equipment). You can access this anywhere and anytime. The cost is Rs. 4,000/- . Monthly payment for both (Dongle & IW CPE) for unlimited usage is Rs. 1,000/- This is 512 kbps instruments.

    As this is my 4th day of usage of this instrument on my online jobs. To check out the speed & coverage capabilities I had used it to do some download & upload of files above 2.12 GB to 19 GB files on Torrent sites & on my job networks.

    The Result is as follows:-

    I think there should be a 6 Green lighted (Normal) or Blue lighted bars (3G) should be there indicating the coverage strength but from the time installed I have only noticed 5 Bars just like mobile signal strength.

    With 5 Bars & 2/3 Bars of signal strength (9:00am to 6:00pm):

    The Speed as in transfer rate with my 512 kbps bandwidth (but shows the speed of 1682 kbps Download & 300 to 600 kbps upload, occasionally on certain servers while working on their site) can vary according to the sites & software’s we download to install for our jobs;

    The speed may come to even the lowest of transfer rate 9 kbps to 30 kbps (I was pulling my hair at that time to see myself in a trial & error mode for BSNL)

    With 5 Bars (Occasionally) & 2/3 Bars (Regularly) of signal strength (6:00pm to 4:45am):

    As evening and night approached I saw the difference in Download & upload speed to be around 61 kbps to almost 464 kbps mostly with 2 or 3 bars of signal strength. Awesome from Our own BSNL. At least I get the work done in 4 or 6 hrs now than the 2 days or odd before with 20 to 40 kbps transfer rate/ packet rate / data transfer.

    There is a consistency of 110 to 259 kbps transfer rate.

    I have heard from a Business person who has taken a 1Mbps bandwidth is enjoying the speed & facilities. He & his wife are going for the high range ones as soon as they are launched the 8Mbps products but ordinaries like us may not be able to afford that too expensive instruments & monthly pay is also too high.

    (Business UL 15000 Plus 2Mbps, 8Mbps Business 15000 with a cap of 125 GB: Home UL 1350 Plus 512 Kbps-affordable)

    This I say only because I had it tested these days only on the difficult sites & from networked servers of Islands & inner lands where the inconsistency in coverage & signal strength is very drastic.

    I thought I should appreciate the government firm with all our drawbacks & the drawbacks we create around us BSNL is trying to mend their flaws & come up with good & cheap services which could be affordable along with some benefits like unlimited usage without any hidden fair usage limits.

    As for Technical Support they have been on call assistance every time I have called them & given right kind of advices & taken time to come to my place & show me why do they say; why some facilities are good or bad. The technical guys whom I have called spoke in understandable English & they can understand you too. They also can understand Hindi & return the favor in broken Hindi & English support.

    Let me help you all by giving certain People to contact for BSNL WiMax truly an unlimited offer with awesome speed.

    These are some of the BSNL members who make our Government firm BSNL a true service provider. They go out of their way to make the customer comfortable with what our country (India) has to offer in the best of the interest of the citizens & foreigners alike; most welcome to our facilities with all our simple ways (since we are after all an upcoming country in many ways with all resources to exploit for our own better existence.)

    Contact for details regarding the instruments, feasibility & price:

    Mr. Jhon Benedict (Sr.Engg: BSNL) : 09447419447

    Tech Support:

    I don’t have any officer’s name but anyone could call in for a tech details, User ID & Password related query in case you don’t get to Tech Support Mahin:

    Tel@: +91-484-2363388

    Tech Support Mr. Mahin: 09446594468

    *There are few more Senior Engg Women & Junior Engg to name & provide numbers of who had helped in the same manner but they are designated to an area in this locality so there is no use in mentioning their name & ph #’s here, since they have a much lesser activity field than the mentioned & provided Numbers & Name.
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    *If you have a data one Ustar modem which has a inbuilt WiFi router you can connect both Wimax & this modem to configure to get WiFi service at your home or Business area.